Refund Policy

28-Day Refund Window

We offer a 28-day full refund on all membership payments and individual course purchases. If you are not satisfied within 28 days of your payment date, contact us and we will issue a full refund — no questions asked.

After 28 days from the payment date, refunds are no longer available for that payment period.

Eligibility

To be eligible for a refund:

• The refund request must be submitted within 28 days of the payment date.
• Your account must be in good standing (no Terms violations).
• Refunds are available once per membership period. Repeat refund requests on subsequent periods may be declined.

We reserve the right to decline refund requests that appear to be abuse of the policy (e.g., completing entire courses then requesting refunds repeatedly).

How to Request a Refund

To request a refund, email support@mentorlevel.com with your account email and the payment you wish to refund. We aim to process refunds within 5–10 business days. Refunds are issued to the original payment method.

You can also initiate a refund from your Billing page within the refund window.

Free Trials

Your 7-day free trial begins when you create an account. You will not be charged during the trial period. If you cancel before the trial ends, you will not be charged. If you do not cancel, your membership will begin and the applicable plan price will be charged at the end of the trial.

Trial abuse (e.g., creating multiple accounts to access multiple trials) violates our Terms of Service and will result in account termination.